The device won't turn on.
A quick press may not turn on the device. Please press and hold the button for at least 3 seconds. If the LED doesn't blink, the battery might be low. Try replacing the battery and turning it on again. If the device has been exposed to moisture or impact, it may not work properly. In that case, please contact customer support.
No devices are showing up to connect.
Please double-check that your device is turned on. Also make sure Bluetooth is enabled on your smartphone.
The serial number looks different.
When selecting a device, match the last 6 digits of the serial number (SN) on the back of the device with the number shown in the app. If they don't match, you may be trying to connect to the wrong device. Check again and select the correct one.
I want to connect a different device.
If you've already connected a device before, the app may try to reconnect to it automatically. To switch devices, turn the new one off and on again, then wait for the app to say "Searching for available devices." At that point, select the device you want to use.